Terms & Conditions of Sale

1. Introduction

1.1 These terms govern the use of our website and the sale of products by Olivia Furniture Ltd.

1.2 By placing an order, you agree to these terms.

1.3 We reserve the right to update these terms at any time.

1.4 Nothing in these terms affects your statutory rights.

1.5 You must be at least 18 years old to place an order.

2. Definitions

2.1 “We”, “our”, “us” refers to Olivia Furniture Ltd.

2.2 “You”, “your” refers to the customer.

3. Orders

3.1 Product listings are an invitation to treat and not a binding offer.

3.2 A contract is formed only once we accept and dispatch your order.

3.3 You are responsible for providing correct order information.

3.4 We reserve the right to refuse or cancel orders.

4. Products

4.1 We sell furniture and furniture accessories.

4.2 Products are supplied flat-packed unless stated otherwise.

4.3 Product colours and finishes may slightly vary.

4.4 Measurements may have small tolerances.

4.5 Products may change without notice.

5. Prices

5.1 All prices include VAT.

5.2 Delivery charges will be shown during checkout.

5.3 Prices may change without notice.

5.4 Orders may be cancelled due to pricing errors.

6. Payments

6.1 Payment must be completed before dispatch.

6.2 Accepted payment methods are shown at checkout.

6.3 Orders may be cancelled if payment is declined.

7. Delivery

7.1 We deliver across the UK mainland.

7.2 Highlands, Islands and Northern Ireland may incur additional charges.

7.3 Delivery dates are estimates only.

7.4 Orders may arrive in multiple boxes.

7.5 Couriers may deliver boxes separately.

7.6 Please inspect all boxes before assembly.

7.7 We are not responsible for courier delays beyond our control.

8. Damaged Items

8.1 If your item arrives damaged or faulty, please contact us with photos of:

the damage,
packaging,
and box labels.

8.2 If any part is damaged, please DO NOT assemble the item.

8.3 In most cases we can send replacement parts or panels.

8.4 We are always here to help.

9. Missing Parts

9.1 If parts are missing, please send:

photos of the manual,
missing part numbers,
and photos of all boxes received.

9.2 Replacement parts will be dispatched as soon as possible.

10. Assembly

10.1 Please follow the assembly instructions carefully.

10.2 Check all parts before assembly.

10.3 Protective film may be applied to gloss panels.

10.4 Incorrect assembly may cause damage or alignment issues.

11. Returns

11.1 If you change your mind, you may return the item within 14 days.

11.2 Returned items must be:

unused,
unassembled,
in original packaging,
and resellable.

11.3 Customers are responsible for return costs unless the item is faulty.

11.4 We cannot accept returns of assembled furniture unless faulty.

11.5 Refunds may be reduced for damaged or incomplete returns.

12. Refunds

12.1 Refunds are processed after inspection of returned goods.

12.2 Refunds will be issued to the original payment method.

12.3 Refund times may vary depending on the payment provider.

13. Warranty

13.1 Products supplied will match their description.

13.2 Screen colours may vary from actual product colours.

13.3 Your statutory rights remain unaffected.

14. Fault Claims

14.1 Please contact us before arranging a return for faulty goods.

14.2 We may offer:

replacement parts,
replacement products,
partial refunds,
or full refunds.

15. Liability

15.1 We are not liable for indirect or consequential losses.

15.2 Liability will not exceed the total order value.

15.3 We are not responsible for delays beyond our control.

16. Order Cancellation

16.1 We may cancel orders due to:

stock issues,
pricing errors,
delivery restrictions,
or suspected fraud.

16.2 Cancelled orders will receive a full refund.

17. Copyright

17.2 All website content including images, logos, text and listings belongs to Olivia Furniture Ltd.

17.3 Content may not be copied or reused without permission.

17.4 Unauthorised use may result in legal action.

18. Privacy

18.1 Customer information is processed in accordance with UK GDPR regulations.

18.2 We do not sell customer data to third parties.

19. Website Use

19.1 You must not misuse our website.

19.2 Website content must not be used for unlawful or commercial purposes without permission.

20. Third Party Links

20.1 Our website may contain links to third party websites.

20.2 We are not responsible for third party websites.

21. Changes

21.1 We may update these terms at any time.

21.2 Updated terms apply once published on our website.

22. Governing Law

22.1 These terms are governed by English law.

22.2 Disputes are subject to the courts of England and Wales.

23. Company Details

Olivia Furniture Ltd
24–26 High March
Daventry NN11 4HB
Northamptonshire

Company Number: 8555092
VAT Number: GB286861845

Email: office@oliviafurniture.co.uk