Privacy & Cookies Policy | Olivia Furniture

Privacy & Cookies Policy – Olivia Furniture Ltd

1. Introduction

1.1 This privacy and cookies policy explains how Olivia Furniture Ltd (“we”, “us”, “our”) collects, uses, and protects any information that you provide when using this website.
1.2 We are committed to ensuring that your privacy is protected. If we ask you to provide certain information by which you can be identified when using this website, it will only be used in accordance with this privacy statement.
1.3 This policy may be updated from time to time. You should check this page occasionally to ensure that you are happy with any changes.

2. Who we are

Olivia Furniture Ltd
Registered address: 24–26 High March, Daventry, NN11 4HB, Northamptonshire, UK
Company number: 8555092
VAT number: GB 286861845
Email: office@oliviafurniture.co.uk

We are the data controller responsible for the processing of your personal data.

3. Information we collect

We may collect and process the following information:

Name and contact details (including email address, phone number, and delivery address).
Demographic information such as postcode and preferences.
Order details, including products purchased and payment method.
Communication records (emails, messages, or customer service interactions).
Technical information such as IP address, browser type, device, and cookies.

4. How we use your data

We use your information for the following purposes:

To process and deliver your orders.
To manage payments and prevent fraudulent transactions.
To communicate with you about your purchase or inquiries.
To improve our products and services.
To send you promotional offers (only if you have consented to receive them).
To comply with legal or tax obligations.

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including satisfying legal, accounting, or reporting requirements.

5. Sharing your information

We may share your personal data with trusted third parties for the following purposes:

Delivery partners (e.g. DHL, Parcelforce) to deliver your orders.
Payment processors (e.g. PayPal, Stripe) to handle secure payments.
Service providers such as website hosting, analytics, and IT support.
Law enforcement or regulatory bodies, if required by law.

We do not sell or rent your personal data to any third parties.

6. Your rights

Under the UK Data Protection Act 2018 and the GDPR, you have the following rights:

To request access to your personal data.
To request correction of any inaccurate data we hold about you.
To request deletion of your personal data (“right to be forgotten”).
To object to processing of your data for marketing purposes.
To withdraw consent at any time.

If you wish to exercise any of these rights, please contact us at office@oliviafurniture.co.uk.

7. Security

We are committed to ensuring that your information is secure.
To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Your payment details are always handled securely and processed through trusted payment providers using encrypted connections (SSL).

8. Cookies

Cookies are small files placed on your device to help the website operate efficiently and provide analytical data.

We use cookies for:

Essential website functionality (cart, checkout, login).
Analytical purposes (e.g. Google Analytics).
Marketing and retargeting ads.

You can choose to accept or decline cookies. Most browsers automatically accept cookies, but you can modify your browser settings to decline them if you prefer. Please note that disabling cookies may prevent some parts of the site from functioning properly.

9. Third-party links

Our website may contain links to other websites of interest. However, once you leave our site, we do not have control over those websites. We cannot be responsible for the protection and privacy of any information you provide while visiting such sites.

10. Contact us

If you have any questions about this Privacy & Cookies Policy or how we handle your data, please contact:

Olivia Furniture Ltd
24–26 High March
Daventry NN11 4HB
United Kingdom
Email: office@oliviafurniture.co.uk